Workplace Company Policy Location and Workplace Policies
Our headquarters is located in Baton Rouge, LA. From our headquarters Asuna's C-Suite Executives and assistants mange operational logistics for our National Ecommerce retail chain. Asuna contracts independent contractor sales associates thought the US who are managed by the BR based C-Suite office.
Asuna Jewelers, throughout our entire organization, strives to maintain an associate and executive employee team who’s actions maintain a reputation which exceeds our clients expectations of quality and customer service. Through providing our employees with extensive training programs focused on researching & forecasting industry trends, luxury jewelry product type knowledge, sales compliance training, customer service training, and routine employee performance evaluations; Asuna Jewelers is able to provide Instant Live Chat Personal Jewelry Consultation®. As a promise to our commitment to provide instant consultation services; in the rare case an agent all of our associates are assisting other clients and an associate is unable to assist you within a ten minute time frame of your instant chat request, you will receive exclusive discounts & product offers on our most premium products. Asuna Jewelers provides instant live chat and personal consultation services making it easy for our associates to provide personalized product proposals to ensure customer satisfaction before they make a purchase. In the case the customer is unsatisfied with their purchase for any reason, we offer a 30-day return policy with free outbound & free return shipping on all products. Free Return shipping is available at all UPS stores located in the USA. All Asuna Jewelry personal consultation associates live and work within the United States. We take pride in the fact all of our exclusive & unique products are manufactured in the USA, and when you initiate a chat with us from any one of our social pages or website shops you will be directly connected to a live USA based Asuna associate for a always FREE personalized consultation. At times when visiting our website asunajewelers.com, a sales associate may initiate the chat to assist you with a particular issue or service you require assistance with. Our mission is to continue to provide industry leading customer support and award winning quality products through continuous innovation which cater to market trends and the desires of our loyal customers. We will always try to exceed the expectation of our customers, and every client that visits our shops our store knows more about industry products and their specifications so they may make more informed purchasing decisions. because we passionately told him about it. We always try to go the extra mile for each customer to ensure the client leaves better educated for their purchasing decision and with a smile on their face.
Individual items of $2000 or less may be returned for refund using our easy online feature. For exchanges, repairs, resizes or items over $2000, please call a Service Specialist at 1-833-862-7862 for assistance.
Special orders and engraved jewelry items (other than rings) are final sale.
Any ring where personal engraving was added may be returned, exchanged or resized where possible (with the exception of special orders), however the $25.00 engraving fee is non-refundable.
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes two to eight days for your credit card company to refund your account. You may wish to contact your credit card company on posting guidelines as they can vary. Bank wire refunds USD $1000 or greater typically take seven to 10 business days after the return is processed. Returned orders with bank wire as the original payment method and a credit amount under USD $1000 will be refunded via check. Checks are sent via regular US Mail to the billing address in the original order (unless otherwise requested) and typically deliver within one week after the return has processed.
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. Please note: Two complimentary returns are allowed per customer, per year.